Recall

Victory Cross Country

The National Traffic Highway Safety Administration (NTHSA) has directed a recall on “certain Lock & Ride accessory passenger backrests, part numbers 2877938 (chrome) and 2877938-266 (black) for use on Cross Country, Cross Country Touring, Cross Country 8-ball, Cross Country Touring, and Hardball motorcycles”.  If you have one of these parts for a 2010-2013 bike contact Victory (the number is below)  According to the NTHSA recall 13,709 parts are affected.

Here is the recall issued by the NTHA (it is quite a ways down the page do a search for Victory):

Summary: 
Polaris is recalling certain Lock & Ride accessory passenger backrests, part numbers 2877938 (chrome) and 2877938-266 (black) for use on Cross Country, Cross Country Touring, Cross Country 8-ball, Cross Country Touring, and Hardball motorcycles. If a passenger backrest has, or has had, a luggage rack attached to it, part numbers 2877950 or 2877950-266, the backrest can fail due to the additional load of the luggage rack

Consequence:
If the passenger backrest fails while the motorcycle is in motion, it may increase the risk of a crash.

Remedy:
Polaris will notify owners, and dealers will mail a recall notice to all registered owners of any 2010 through 2013 Victory Cross Roads, Cross Country, Cross Country Tour, and Hard Ball motorcycles. If they have, or have had, an affected passenger backrest/luggage rack combination installed on their motorcycle, the backrest and luggage rack will be replaced, free of charge. Polaris will mail an interim letter to owners in September 2013. Owners will be mailed a follow up notification in Spring 2014, when parts are expected to be available, so they may schedule the repairs. Owners may contact Polaris at 1-888-704-5290

Notes:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov

Comments
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  2. Paul Martin says:

    It seems like Victory/Polaris has forgotten about this problem. I would like a resolution immediately. When I discuss the Victory brand Motorcycles with my friends and fellow riders, I find myself telling them that the company has not found a resolution for this Backrest/Rack problem. It is frustrating and I find myself not recommending that they purchase this brand for this reason. I have taken this problem to two dealers now and have been told that Victory/Polaris has not yet taken responsibility to resolve this problem. 10 months without a resolution? Come on Victory/Polaris take care of your customers.
    Paul Martin
    2012 Victory Cross Country

    • Paul,

      Not sure if it will help but I sent this to Polaris: (please note that I could no longer find the recall in the Safercar.gov database)

      Dear Victory,

      In mid-2013 you issued a recall regarding passenger backrests for 2010-2013 Victory Cross Country motorcycles. I wrote about this recall in my blog http://www.ijustwant2ride.com.

      The article has seen many hits based over the months and recently a visitor posted this comment regarding the recall:

      “It seems like Victory/Polaris has forgotten about this problem. I would like a resolution immediately. When I discuss the Victory brand Motorcycles with my friends and fellow riders, I find myself telling them that the company has not found a resolution for this Backrest/Rack problem. It is frustrating and I find myself not recommending that they purchase this brand for this reason. I have taken this problem to two dealers now and have been told that Victory/Polaris has not yet taken responsibility to resolve this problem. 10 months without a resolution? Come on Victory/Polaris take care of your customers.”

      In a follow up to my article, based on the readers’ comments, I reviewed the safercar.gov website. I could not find this recall on the site, although it might be there and I just did not provide the proper search terms.

      So I have a couple of questions regarding this subject:

      1) Is there a recall for this product?
      2) Has there been a resolution to the announced defective product?

      Thanks in advance
      Warren Massey

    • Oh, I will mention it on the radio this week as well!

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